Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it—unworn, unused, and in its original packaging. Proof of purchase is also required.

To start a return, please contact us at soleilavenuejewelry@gmail.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Please note that returns sent without prior approval will not be accepted.

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us right away so we can make it right.

The fastest way to exchange an item is to return your original purchase. Once your return is approved, you can place a new order for your desired piece.

We do not accept returns on sale items, gift cards, or custom or personalized pieces. If you have any questions about your item, feel free to reach out.

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at soleilavenuejewelry@gmail.com